Last Updated: August 2026

At FabrimanBD, customer satisfaction is our priority. If you experience any issues with your order, please review our policy below.

1. Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact our customer support as soon as possible.

2. Return Policy

You may request a return if:

• You receive the wrong product.
• You receive a damaged or defective product.
• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 3 days of receiving the product.
• The item must be unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase or the order number is required.

Returns will not be accepted if:

• The product has been used, washed, or damaged by the customer.
• Original tags or packaging are missing.
• The return request is made after the allowed return period.
• The product was purchased during a clearance or final sale (unless it is defective or incorrect).

3. Exchange Policy

We offer exchanges for:

• Incorrect items received.
• Defective or damaged products.
• Size exchange (subject to stock availability).

Customers requesting a size exchange may be responsible for applicable courier charges unless the error was made by FabrimanBD.

4. Refund Policy

Refunds are available only when:

• The requested replacement product is unavailable.
• The order is cancelled before shipment.
• A return is approved and an exchange cannot be provided.

Once approved, refunds are processed within 7–10 business days using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be made via bank transfer or mobile financial services after verification.

5. Non-Refundable Situations

Refunds will not be issued if:

• The customer changes their mind after receiving the product.
• The product has been used, washed, or damaged after delivery.
• The return does not meet the eligibility requirements stated in this policy.

6. Delivery Issues

If your package is delayed due to courier services, weather conditions, public holidays, or other circumstances beyond our control, we appreciate your patience. We will work with the courier partner to resolve the issue as quickly as possible.

7. Contact Us

For any return, refund, exchange, or cancellation request, please contact our customer support with your:

• Order Number
• Full Name
• Contact Number
• Reason for the request
• Photos (if the item is damaged, defective, or incorrect)

Our team will review your request and respond as quickly as possible.

Thank you for choosing FabrimanBD. We are committed to providing quality products and a reliable shopping experience for every customer.